How do I return an item?
We do our best to process returns as soon as possible.
We accept returns for exchange or store credit only within 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we may offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way .... no stains, smell of cigarette smoke, perfume, deodorant or other odors, have animal hair or have been damaged
• within 14 calendar days of the delivery date
• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.
Please put RETURN in the subject heading and include the following: Name, address, phone number, style number & color, quantity, reason for return or exchange and picture of damaged unit if possible will speed the process.
Once you receive a return authorization (RA) number, Please mail the package to:
Attn: Return Department
8206 Rockville Rd, Suite 125
Indianapolis, Indiana 46214
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and sfrom us or items that you did not order but received from us will qualify for store credit.
Exchanges / Store credits are contingent upon inspection of item(s) once we receive it. Shipping charges are not refundable.
Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be processed. You will be responsible to pay the additional shipping costs to send back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 14 days of our receipt.
Customer is responsible for all shipping costs if seller is not at fault.